Crafty Apps

Privacy Policy

Effective Date: March 1, 2025
Last Updated: March 1, 2025

1. Introduction

Welcome to Crafty Apps Solutions Ltd. ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting it through our compliance with this policy.

This Privacy Policy describes how we collect, use, process, and safeguard the personal information ("Personal Data") of individuals ("you" or "users") who visit our website, use our products and services—including our AI-powered solutions—and interact with us in any other capacity.

By accessing or using our website, products, and/or services, you agree to the terms and conditions of this Privacy Policy. If you do not agree with our policies and practices, you must not use our services.

2. Scope and Applicability

This Privacy Policy applies to all Personal Data collected through:

  • Our main website (https://craftyapps.com)
  • Our product websites and applications (e.g., lunaframe.ai)
  • Any other digital properties or platforms where this Privacy Policy is posted or referenced
  • Email and other electronic messages between you and Crafty Apps Solutions Ltd.

We may supplement this policy with additional privacy notices for specific products or services when necessary to comply with regional laws and regulations.

3. Information We Collect

3.1. Personal Data You Provide Voluntarily

  • Account Registration Data: If you sign up for an account on our platform, we may collect your name, email address, password, and other relevant contact details.
  • Payment Information: If you purchase any of our products or services, we (or our third-party payment processors) may collect billing and payment information, such as credit card details, billing address, and other financial data.
  • Communications and Support: If you contact us for support or otherwise communicate with us, we may collect your name, email address, phone number, and any other information you choose to provide.

3.2. Information Collected Automatically

  • Log Data: When you access our websites or services, our servers automatically record certain information, such as your IP address, browser type, device type, operating system, the pages you visit, and the times and dates of your visit.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect usage data and to provide a more personalized user experience. You can set your browser to refuse cookies, but doing so may limit the functionality of some parts of our services.
  • Analytics Data: We use third-party analytics tools (e.g., Google Analytics) to measure traffic and usage trends. These tools collect information sent by your device or our services, including the pages you visit and other data that helps us improve our services.

3.3. Information from Third Parties

We may receive information about you from publicly available sources, marketing partners, or third-party services that integrate or work with our applications (e.g., social media platforms). We will treat such information in accordance with this Privacy Policy.

4. Use of Your Information

We may use the Personal Data we collect for various purposes, including but not limited to:

  • Providing and Maintaining Our Services: To manage user accounts, provide customer support, process transactions, and ensure the functionality of our products (including lunaframe.ai).
  • Improving User Experience: To analyze user behavior, troubleshoot issues, and personalize content, features, and recommendations.
  • Marketing and Communications: To send you promotional messages, newsletters, and other information that may be of interest to you, in accordance with your communication preferences.
  • Compliance and Enforcement: To comply with applicable legal obligations, protect our rights, prevent fraud, enforce our agreements, and ensure the security of our systems and customers.
  • Research and Development: To develop, test, and improve our AI models, algorithms, and overall offerings, while respecting your data protection rights.

5. Sharing and Disclosure of Information

We do not sell or rent your Personal Data. However, we may share your information in the following scenarios:

  • Service Providers: We engage third-party vendors and service providers (e.g., hosting providers, payment processors, analytics services) to perform certain business-related functions. These entities have access to Personal Data only to the extent needed to perform their specific tasks on our behalf and are obligated not to disclose or use it for other purposes.
  • Business Transfers: If we are involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred as part of that transaction in compliance with applicable legal requirements.
  • Legal Compliance: We may disclose your information to law enforcement, governmental agencies, or authorized third parties in response to a subpoena, court order, or other legally valid inquiry if we believe such disclosure is necessary to comply with legal obligations or protect our rights.
  • Consent: We may share information with third parties when we have your explicit consent to do so.

6. Data Retention

We retain your Personal Data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the retention period expires, we will securely delete or anonymize your Personal Data.

7. International Data Transfers

As a global company, we may transfer your Personal Data to servers located in countries outside of your home jurisdiction. These countries may have different data protection standards than your own. In such cases, we take steps to ensure your information is protected in accordance with this Privacy Policy and applicable laws, including through the implementation of appropriate contractual safeguards.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding the Personal Data we hold about you, including:

  • Access and Correction: You may request access to, or correction of, your Personal Data.
  • Deletion/Erasure: Under certain circumstances, you may request that we delete your Personal Data.
  • Restriction of Processing: You may have the right to request that we limit our use of your Personal Data.
  • Data Portability: You may request a copy of your Personal Data in a structured, commonly used, and machine-readable format.
  • Opt-out of Marketing: You can opt out of receiving promotional emails by following the unsubscribe link in the email.
  • Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

9. Security Measures

We implement commercially reasonable security measures designed to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. These measures include secure server infrastructures, encryption, access controls, and internal security procedures. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed toward individuals under the age of 16 (or such other age as may be stipulated by local data protection legislation). We do not knowingly collect Personal Data from children. If you believe we have inadvertently collected information from a child without parental consent, please contact us so we can delete it as soon as possible.

11. Third-Party Links and Integrations

Our website and services may include links to third-party websites, plug-ins, and applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policies of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. The "Last Updated" and "Effective Date" at the top of this Policy indicate when it was most recently revised. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our website, products, and services after any such change constitutes acceptance of any modifications made.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your Personal Data, please reach out to us at:

Crafty Apps Solutions Ltd.
128 City Road, London, United Kingdom, EC1V 2NX
privacy@craftyapps.com

We will make every effort to address your inquiries promptly and professionally.

Thank you for trusting Crafty Apps Solutions Ltd. with your information.
We value your privacy and strive to be transparent and fair in all our data practices.

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